Customer Support

Job Objective

Your mission will be to offer high quality assistance to online communities of players. You’ll meet the high expectations of both the players and the development teams and promote a player centric attitude.

Job Requirements

  • Written and spoken fluency in English.
  • Patience. Has the ability to explain mechanics and situations several times when necessary; Is able to understand and overcome the language barrier.
  • Empathy and customer oriented attitude:  Interacts with others in a tactful manner; Understands the player’s perspective; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Experience working in player/customer support is preferable but not mandatory.
  • Passion for games.  Experience with online communities is a plus.

Responsibilities

  • Responding to tickets, creating a player-to-player experience.
  • Maintaining low response times as defined by internal and external standards.
  • Providing personalized responses wherever desirable.
  • Providing updates on queue health, identifying, communicating and resolving ticket spikes and common issues.
  • Representing the work of our partners to our players and providing best player experience.
  • Working closely with the development team, to maintain strong communication channels with all involved parties.

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Bucharest - RomaniaBelgrad - Serbia